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Returns & Refund Policy

Last updated: June 18, 2026

At Lorenzo Pagani, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be: - Unused and in the same condition you received it - In the original packaging

How to Return

1. Email us at contact@lorenzopagani.com with your order number and reason for return
2. We'll send you a return shipping label within 1–2 business days
3. Ship the item back using the provided label
4. Once received and inspected, we'll process your refund within 5–7 business days

Refund Method

Refunds are issued to your original payment method.

Non-Returnable Items

• Items marked as Final Sale
• Items that are used, damaged, or missing original packaging

Our Guarantee

30-day money-back guarantee on all timepieces.

Questions?

Contact us at contact@lorenzopagani.com — we typically respond within 24 hours.